In this course; you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers; how to use complaints as an opportunity to improve and how your attitude can make all the difference in resolving a challenging situation.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
