Training Course
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Big Picture Training & Learning Design
About the CPD course
Tenancy Management in Community Housing explores the core functions and duties of a Tenancy and Property Manager within the Australian community housing sector: in accordance with relevant legislation and promotes best practice. The program consists of 7 modules of learning covering the industry skills required to perform primary tenancy management functions including: An Introduction to Social Housing: Commencing a Tenancy: Managing Rent Arrears: Routine Inspections: Rent Reviews: Vacancy Management: Complaints. Core themes throughout the program include: Customer service skills: Regulatory requirements and overarching legislation: Privacy and confidentiality: Importance of documenting appropriate and relevant case notes: Identifying and mitigating risks.
At Big Picture Training, we have an audacious mission to be a first choice provider of first class, best practice training to the not for profit sector. With 30 years experience of operational management, training and leadership development for social housing providers in the UK and Australia, Big Picture offers bespoke and tailored e-learning solutions, on-line training, blended learning and face to face training workshops.
