Confident Communication in Challenging Times

This course aims to help people develop confidence in handling difficult and sensitive conversations. It aims to help you develop confidence in handling difficult and sensitive conversations. The tools and techniques we cover will empower you to confidently manage your emotions; set expectations; say “no” when necessary; and address challenging behaviour; even when delivering tricky messages. By carefully preparing yourself and developing the right skills; mindset; and behaviour to tackle tricky conversations in alignment with your organisation’s values.