Journeys to Inclusion – Inclusive and Accessible Service Training
Training Course
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Delsion
About the CPD course
Journeys to Inclusion” is an interactive inclusive customer service development programme; including workshops; designed to educate and empower staff in creating the most inclusive; accessible and welcoming environments for all customers; guests; and passengers. Through utilising our proven and leading-edge ‘cwtch’ inclusive service model and approach participants will develop their knowledge empathy and engagement to deliver the highest possible level of inclusive and accessible service.
Delsion is a People & Development, Diversity & Inclusion consultancy that reimagines how organisations create effective, equitable, and inclusive workplaces. We facilitate cultural and behavioural changes that positively impact individuals, teams, and organisations. We support people and organisations in reaching their true potential. Delsion assists organisations by formulating and implementing inclusion related strategies, reviewing and designing inclusion led policies, designing new ways of inclusive working, providing behavioural led learning and development and implementing measurement & review mechanisms.
