Customer Care

Training Course • Konsult.

About the CPD course

Customer Care training offer a comprehensive exploration of customer care essentials in a condensed one-day format. Participants will gain insights into the role of effective customer care; understanding its impact on business outcomes and customer loyalty. Practical skills will be sharpened; including identifying and meeting customer needs; active listening; and managing challenging interactions. The program also focuses on refining communication abilities; covering verbal and nonverbal cues; effective questioning and maintaining professionalism in various communication channels. Participants will delve into strategies for building customer relationships; adeptly handling feedback; and fostering a customer-centric culture.

CPD Provider

Konsult.

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Konsult.

Konsult. Is a Beirut based regional consulting, advisory and Training firm with a focus on Human Capital and Business Process optimization. Konsult draws on the expertise of a pool of local, regional and international consultants. This partnership approach is designed to ensure that the best mix of skills are applied to provide the optimal solutions for its clients, and that tangible Business benefits are achieved.