Resolving Conflict

Overview to the topic of Resolving Conflict. The Foundation level concentrates on the vocabulary used during later stages of the course. Learners focus on the five key Topics of Avoiding; Accommodating; Compromising; Collaboration and Competition. This is a perfect beginner's guide for those interested in changing conflict culture in the workplace. The intermediate level puts into practice what has been understood from the Foundation level. Learners navigate a scenario-based learning module; where story is used to apply the skills learnt and encourage the use of prudent and logical reasoning to engage and master a variety of problems much like in real life.