Serious Incident Investigation

This interactive and practical session provides participants with the opportunity to understand how and why serious incidents occur. It will consider the classification of serious incidents; including Never Events; and will aim to explore and test out a “basket of tools” to investigate serious incidents; using real case scenarios. It will also touch on “prevention being better than cure”; covering what can be done to make sure the same incident does not occur again; and will give delegates the opportunity to develop their interview and incident management skills