Developing Effective Written Responses to Complaints in Healthcare
Training Course
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Partnership Media Group Ltd
About the CPD course
This Developing Effective Written Responses to Complaints in Healthcare course; led by communications specialist Sue Calthorpe; focuses on effectively dealing with complaints and gives you advanced complaint handling letter writing skills. Through a combination of expert tutor input; group discussion and practical supported exercises; learn valuable skills and techniques to resolve complaints in an efficient and compassionate manner. By writing more effective responses to complaints; your organisation can improve its reputation; rebuild trust with patients; carers and their families; and avoid escalation of complaints to the Ombudsman. Leave the day with the techniques and the confidence to write more effective responses to complaints; as well as a comprehensive booklet which will provide reference for your return to work.
For almost two decades we have provided unrivalled access to reliable and up-to-date information and created a platform where leading industry experts, high-profile speakers and public sector employees can network, form partnerships and work towards a common goal.
Now, well established as the UK’s leading public sector events supplier, GovNet incorporates multiple divisions which facilitate every aspect of the public sector, from local government and housing to the NHS and higher education sector.
