Effective Responses to Complaints in the Public Sector
Training Course
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Partnership Media Group Ltd
About the CPD course
Public sector organisations are facing increased scrutiny to excel at customer service and handle complaints effectively. Being able to effectively responsed to complaints can reduce costs; increase efficiency and maintain your organisation’s reputation. To ensure your organisation can effectively handle complaints from the first response; staff must understand how to proficiently communicate and write credible; succinct and comprehensible responses to complaints. Attend this Effective Responses to Complaints in the Public Sector course; led by communications specialist Sue Calthorpe; to gain techniques to deliver effective written responses to complaints; through a combination of expert tutor input; practical case studies and supported exercises.
For almost two decades we have provided unrivalled access to reliable and up-to-date information and created a platform where leading industry experts, high-profile speakers and public sector employees can network, form partnerships and work towards a common goal.
Now, well established as the UK’s leading public sector events supplier, GovNet incorporates multiple divisions which facilitate every aspect of the public sector, from local government and housing to the NHS and higher education sector.
