Guest Excellence

Online Course • The Access Group

About the CPD course

The Guest Excellence course aims to provide learners with knowledge and understanding of customer service to enable hospitality businesses to develop their guest excellence and therefore improve guest satisfaction; profit and reputation. Poor service can have a negative effect on your business and can cause damage to your reputation. So; it’s important to think about the guest’s journey from first impressions right through to the end transaction.

CPD Provider

The Access Group

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The Access Group

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient.