Understanding vulnerable consumers

Online Course • The Access Group

About the CPD course

The activities in this pathway explore:- real stories told by those who have experienced difficult circumstances.- different types of vulnerability and the techniques that can help to obtain disclosures from vulnerable consumers; the application of what you are learning; to case studies that ask you to decide the progress of conversations with vulnerable consumers in the role of a call handler.

CPD Provider

The Access Group

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The Access Group

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient.