Recognising Gambling Harms and Interacting with Players
Online Course
•
DigitalRG
About the CPD course
In this 45-minute eLearning; participants learn to recognize concerning behaviours; gain confidence in approaching conversations with players; and understand tools for negotiating difficult conversations. This training is ideal for frontline staff; customer service teams; and anyone who interacts with people who gamble. The content is created by a business psychologist and counsellor with expertise in gambling addiction; digital treatment; and recovery.
DigitalRG.com offers a digital platform focused on eLearning and training for lotteries. Our platform provides efficient and effective training solutions for ESG, CSR, Sustainability, Safer Gambling and Responsible Gaming. With a proven track record and trusted by EL & WLA members in over 21 countries, we help lotteries improve their impact and achieve certifications. We offer tailored and generic training in multiple languages, delivered through video-based modules. Our training is designed to enhance employees' understanding of key concepts and best practices as well as improve behaviour and impact.
Through our platform, lotteries have access to the latest world-class training materials and resources. We provide satisfaction, knowledge tracking, and measurement tools to ensure the effectiveness of the training programs.
