Personal Impact & Assertiveness Skills

Training Course • Social Enterprise Kent

About the CPD course

This course includes elements of communication and assertiveness. It's designed to provide you with the knowledge to deal with aggressive and demanding people; whether it be colleagues or customers. As well as understanding how to present yourself assertively. Learn to keep your emotional balance intact. This course covers: What assertiveness. Benefits of assertiveness. Assertiveness general guidelines. Learn how to communicate assertively. APA model. How to be assertive. Communication styles and attitudes. Assertiveness techniques. How to deal with passive; aggressive and passive aggressive behaviour.

CPD Provider

Social Enterprise Kent

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Social Enterprise Kent

Social Enterprise Kent (SEK) are a Training provider and a Community Interest Company. At SEK, we know your employees' development is important. But all too often, it's difficult to find the courses they need which are delivered by an industry expert. Now you've found us; there's no need to look further. We've been training workforces across Kent since 1985 and built a reputable brand over the years.