De-escalating Hostile or Challenging Behaviour

Experiencing hostile or challenging behaviour in the workplace can be testing and demanding. Risk of assault is distressing and should be avoided where possible. Dynamic risk assessment; team working; safe positioning and effective communication can assist when reducing risk. Understanding conflict helps you to understand the behaviours displayed and the underlying emotions attached. Understanding the stages of crisis; behavioural indicators and corresponding strategies will help to de-escalate the situation. When this is not possible; exit strategies need to be in place. These key elements are vitally important if you work in an environment where you are potentially at risk.