Customer Care Skills (Telephone Etiquette)

Online Course • TTM Training

About the CPD course

This course will introduce you to the basic skills required to understand the importance of telephone etiquette; the possible impact it may have on customer care and learning how to manage difficult calls.

CPD Provider

TTM Training

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TTM Training

We provide training for professionals in healthcare and other industries for both newly qualified and experienced staff continuing their career development. Our training courses include: AED/CPR, HACCAP, Fire Safety and Safeguarding of Vulnerable Adults, amongst others and are run nationwide. Our vision is to empower people with quality knowledge and workplace skills training. Upskilling not only improves our professional competence, it demonstrates our professional standing to current and prospective employers.