Facing Anger and Emotion in the Workplace

Online Course • VinciWorks

About the CPD course

It’s an unavoidable fact of life that we’ll come up against angry people or emotionally charged situations from time to time. It could be on the front line of customer service; dealing with a volatile colleague or managing interaction with a dissatisfied client. Whatever the situation; it can be hard to decide the best course of action when we’re faced with explosions of temper; rudeness and aggressive behaviour - but being able to do so is a key part of effectively managing our working relationships. Using a combination of drama and expert analysis; this short course looks at why people react with anger and provides guidance on dealing with emotionally charged situations and finding a way forward.

Please note that VinciWorks courses are sold on a corporate rather than individual basis

CPD Provider

VinciWorks

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VinciWorks

We are a creative and driven team working hard each day to reinvent the impact that compliance tools and training can make. Too many businesses are using boring, tedious and cumbersome processes to train their staff and maintain compliance. We know you can do better, and to prove it, we have been developing the compliance training, tools and resources to help any organisation of any size to change the status quo. VinciWorks offers compliance training, software and resources relating to ESG, anti-money laundering, GDPR and data protection, anti-bribery, sanctions and more. We exist to cover every organisation's compliance needs.