Crucial Conversations® for Accountability

Training Course • Crucial Learning

About the CPD course

Managing performance is about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing people’s behavior routinely and consistently. It’s about candidly coaching through challenges, holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and improving people. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process. Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust, reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority.

CPD Provider

Crucial Learning

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Crucial Learning

An award-winning leadership training company that enables organisations to achieve new levels of performance by changing employee behaviour. By combining social science research with innovative instructional design, we create flexible learning experiences that teach proven skills for solving life’s most stubborn personal, interpersonal, and organisational problems. We offer courses in communication, performance, and leadership, focusing on behaviors that have a disproportionate impact on outcomes, called crucial skills.