Downtime is everyone's problem: creating a culture of ownership for IT issues

Ensuring IT can operate smoothly and efficiently should always be at the top of any business’s priority list; and never more so than in the middle of the greatest change to working patterns in decades. What hasn’t changed in recent months are customer expectations: in the modern world; end-users expect a seamless; reliable and secure experience every time. If they don’t get it; they’ll move on; and relying on an overworked support desk – who may not even see the ticket for hours – to address the issue risks losing business. When a service goes down; who better to get it up and running than the person who built it?