Inside Housing CPD webinar (Essential Insights CPD Programme): How to collect; report and act on Tenant Satisfaction Measures

The Regulator for Social Housing is introducing a new set of standards by which it will judge the sector’s performance – moving on from its previous empowerment standard to one focused on transparency and residents’ influence and accountability. As part of this; requirements to collect data for new Tenant Satisfaction Measures (TSMs) came into effect in April. Social landlords are now starting to measure these and have to report back to tenants and regulators on their findings in summer 2024. In this webinar; a sector expert will join a senior member of the Inside Housing editorial team. Together they will discuss how organisations can best collect; report and act on TSMs; drawing on research and real-life insight.