Effective Complaint Handling in Housing Conference

24 May 2024

About the event

Attend Westminster Insight’s Effective Complaint Handling in Housing Digital Conference as we look to embed a positive complaints culture across the housing sector. We will discuss how to improve resident-landlord relationships; putting residents complaints at the heart of organisations to develop and improve services. Hear how to achieve early resolution; and how the Complaint Handling Code can help to increase transparency; accessibility; and governance. Empower your staff through training and embracing the code to ensure positive engagement; increase awareness and deliver effective complaint processes that are flexible and agile.

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Event Details

Effective Complaint Handling in Housing Conference

24 May 2024

09:30 - 13:30

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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