Patient Experience Insight Summit: Demonstrating Responsiveness to Feedback

This conference will focus on measuring / understanding and acting on patient experience insight and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure / monitor and improve patient experience in your service and demonstrate responsiveness to the feedback you receive. Sessions will include learning from patients / a national update / practical sessions focusing on delivering a patient experience based culture / measuring patient experience / using the June 2018 National Patient Experience Improvement Framework / demonstrating insight and responsiveness in real time / using patient experience to drive improvement / changing the way we think about patient experience / and learning from excellence in patient experience practice.