Authentic Responses

Authentic Responses

When someone calls a helpline, they are distressed or facing a crisis and they need advice, signposting or a listening ear. Your service may provide information, or counselling, but what is most important is that your response is authentic. Authentic Responses is a helpline skills training agency based in London. We help organisations and individuals engage and connect with callers in a safe and positive manner. We run a number of operator training courses that will help you assist the distressed and evaluate your calls. Work with a dedicated coach to manage the impact of calls, maintain good mental health and manage the demands of working with complex enquiries.

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CPD Courses & Workshops

Business

Optimising Your Outcomes – Impact Practice and Mea...

Authentic Responses

The Optimising your Outcomes course enables you to examine your quantitative and qualitative call da...
Training Course
Authentic Responses
Authentic Responses Cheyneys Avenue Canons Park London HA8 6SE United Kingdom
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CPD Subsectors

Business Support
Business Coaching
Customer Services
Mental Health
Psychology
Health & Wellbeing