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Business
Tips for the Interviewee
The Access Group
To help interviewees prepare for the interview process; this module explores the different types of...
Online Course
Business
A Balancing Act
The Access Group
Whether engaging with co-workers; managers or customers; powerful communication skills will enable y...
Online Course
Business
A Positive Perspective
The Access Group
A positive perspective allows us to perceive every situation in a proactive; productive light; focus...
Online Course
Business
Approaching New Customers
The Access Group
This module explores the interaction between the organisation and its customers. We will look at the...
Online Course
Business
Brand & Reputation
The Access Group
Brand and reputation are vitally important to the success of an organisation. This module explores t...
Online Course
Business
Caring for Vulnerable Customers
The Access Group
Caring for vulnerable customers is a cornerstone of customer and client care in modern corporate cul...
Online Course
Business
Communicating with Respect
The Access Group
Communication with customers is the cornerstone of any business; whether in writing like an email or...
Online Course
Business
Customer Service Essentials
The Access Group
In this module; you will examine what customer service is; what impact it has on organisations and h...
Online Course
Business
Email Etiquette
The Access Group
This module explores sending and replying to emails. We will break down the technical terms and expl...
Online Course
Business
Handling Complaints
The Access Group
This course explores complaints and how they can help an organisation to improve and exceed customer...
Online Course
Business
Know Your Customer
The Access Group
This module explores the different types of customer and the importance of meeting the customers nee...
Online Course
Business
Maintaining Existing Customers
The Access Group
This module explores moments of magic and how these moments can generate return business. This invol...
Online Course
Business
Managing Expectations
The Access Group
The management of expectations is vital to the success of any organisation that intends to have a pr...
Online Course
Business
Telephone Manner
The Access Group
This module explores using the telephone in the workplace and how to answer and make calls professio...
Online Course
Business
Collaborative Working
The Access Group
This module explores the reasons for collaboration in the workplace; the different types of collabor...
Online Course
Business
Digital Collaboration
The Access Group
This module explores the 3 elements all businesses need to support digital collaboration with any or...
Online Course
Business
Effective Delegation
The Access Group
Delegation is vital to the success of a team. This module will explore the benefits of delegation; d...
Online Course
Business
Effective Meetings
The Access Group
The most common meetings are those which aim to inform; consult; solve problems or make decisions. T...
Online Course
Business
Find Your Role
The Access Group
Everyone has a role to play in a team. Management theory identifies nine roles that are essential to...
Online Course
Business
Performance Troubleshooting
The Access Group
Performance problems are likely to occur at some stage in the workplace. This module will examine th...
Online Course
Business
Teamwork
The Access Group
Everyone will be part of a team at some point during their working life. Effective teams can help to...
Online Course
Business
Working in Teams
The Access Group
This module looks at the different types of teams; both short-term and long-term. For the best chanc...
Online Course
Business
Handling data
The Access Group
This activity covers the importance of data protection; explains the risks of transferring and stori...
Online Course
Business
Malware attack
The Access Group
This activity explains what malware is; how cybercriminals use it to gain unauthorised access to per...
Online Course
Business
Passwords and authentication
The Access Group
This activity shows how to create strong passwords; how password managers can be used and what multi...
Online Course
Business
Phishing
The Access Group
This activity explains what phishing is; how cybercriminals use it to obtain personal data and how t...
Online Course
Business
Protecting your business from cyber attacks
The Access Group
This activity explores specific risks; responsibilities and the processes required to enhance your o...
Online Course
Business
Reporting cybercrime
The Access Group
This activity explains what happens when you report a cybercrime; how to report it and who to report...
Online Course
Business
Responding to a cyber attack
The Access Group
This activity explains how to reduce the impact of cyber attacks and restore lost data.
Online Course
Business
Safe device use
The Access Group
This activity explores the possible risks when using devices and removable media and what measures y...
Online Course
Business
Staying safe online
The Access Group
This activity demonstrates how cybercriminals can exploit social media; the risks of unsecured netwo...
Online Course
Business
Whaling attack
The Access Group
This activity explains what a whaling attack is; how cybercriminals use it to gain access to persona...