Certificate in Effective Communication and Managing Difficult Conversations for Leaders
Online Course
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The National College
About the CPD course
Teachers and school leaders must be confident in dealing with difficult situations in the school environment; including in their interactions with parents; leadership teams and each other. By understanding how to handle difficult situations; staff can resolve and effectively diffuse situations quickly that may otherwise escalate. This essential CPD course provides you with the core content you need to equip you with the tools to deal with difficult conversations and communicate effectively with resilience; empathy and understanding.
The National College is the streaming home for high-quality professional development in schools, colleges, trusts and nurseries. We provide everything education settings need to enhance, manage and evidence their professional development in one place, on one platform. We respond to the latest changes in education to help settings drive up standards and meet their statutory requirements, and work with our members to deliver the most up-to-date library of courses, webinars and resources, underpinned by robust evidence and world-leading expertise.