Every employee over the age of 18 has a responsibility to ensure all Adult Gaming Centres (AGCs) are operated correctly; whether they are directly involved in AGC operations or not. Includes: Why mystery shopping and test purchases are carried out; The importance of staying within the law; How to carry out a routine check of an AGC; How to recognise a potentially vulnerable person and know what action to take; How to refuse entry to an AGC restricted area; What self-exclusion is and the action to take; How to recognise a potentially suspicious situation and what action to take.
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