Handling Complaints in Higher Education Conference

22 May 2023

About the event

Westminster Insights Handling Complaints in Higher Education Conference aims to help HEIs understand the importance of fair; timely and inclusive complaint handling. Additionally; HEIs will learn how to positively engage with students to increase the chance of early resolution; and support students through the complaint handling process. Includes guidance on handling complex cases including large group complaints on industrial action and COVID-19. Furthermore; hear the latest OIA updates; attend workshops on developing effective complaint handling procedures and hear from best practice examples.

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Knowledge Exchange Group

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Event Details

Handling Complaints in Higher Education Conference

22 May 2023

09:00 - 13:30

online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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