Public Sector Complaints Scotland Conference

Join Holyrood Insight’s timely Handling Public Sector Complaints Scotland Conference this autumn to strengthen complaint handling processes across your organisation. What does effective complaint resolution look like? Gain insights from best practice case studies from across Scotland and embed the key values and principles required to handle stage 1 and stage 2 complaints more effectively and efficiently in your organisation. Expert speakers from across the sector will dissect common challenges faced throughout the complaint handling process. Take away practical solutions to improve your organisation’s ability to navigate challenges; including challenging complaints; and deliver improved outcomes for all.