Customer Service Root Cause Analysis Online Training

28 Nov 2024

About the event

In this highly interactive training course; you will learn how to implement the tools of Root Cause Analysis (RCA) to identify and rectify issues in your customer service provision. Proof and improve your approach by mapping the complaint journey to get to the root of human factors. You will examine different RCA methodologies to assess causes of service issues; allowing you to generate effective-long lasting solutions for improvement. You will understand how to gather and evaluate reliable evidence and learn how to effect change through clear reporting and messaging with internal and external stakeholders.

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Knowledge Exchange Group

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Event Details

Customer Service Root Cause Analysis Online Training

28 Nov 2024

10:00 - 16:30

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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