Centre for Learning: Spotlight on Attitudes; Rights and Respect virtual workshop for landlord leaders
Workshop
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Housing Ombudsman Service
About the CPD course
The workshop is based on the Housing Ombudsman’s Spotlight on Attitudes; Rights and Respect report published in January 2024. In the workshop we will be discussing the report and the recommendations for landlord leaders. It is an opportunity to share good practice happening in the sector and to network. Before registering for the virtual workshop; all attendees will need to complete the Spotlight on Attitudes; Rights and Respect eLearning.
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.
Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
