Centre for Learning: Spotlight on Knowledge and Information Management
Training Course
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Housing Ombudsman Service
About the CPD course
This module virtual classroom allows attendees to discuss the results and recommendations of the Housing Ombudsman’s Spotlight on Knowledge and Information Management Report; which was published in May 2023. It is an opportunity to share good practice that is happening across the sector with regards to Knowledge and Information Management in the context of the report and to network with those in the sector.
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.
Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
