Housing Ombudsman Service

We are an independent, impartial service that resolves disputes involving tenants and leaseholders of social landlords.

Housing Ombudsman Service

Housing Ombudsman Service

Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.

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CPD Courses & Workshops

Construction

Centre for Learning: Spotlight on Knowledge and In...

Housing Ombudsman Service

This module virtual classroom allows attendees to discuss the results and recommendations of the Hou...

Training Course

Construction

Centre for Learning: Spotlight on Damp and Mould v...

Housing Ombudsman Service

This module virtual classroom allows attendees to discuss the results and recommendations of the Hou...

Training Course

Construction

Centre for Learning: Spotlight on Damp and Mould e...

Housing Ombudsman Service

Centre for Learning: Spotlight on Damp and Mould eLearning This module shares the results and recomm...

Online Course

Construction

Centre for Learning: Spotlight on Attitudes; Right...

Housing Ombudsman Service

The workshop is based on the Housing Ombudsman’s Spotlight on Attitudes; Rights and Respect report p...

Workshop

Construction

Centre for Learning: Spotlight on Attitudes; Right...

Housing Ombudsman Service

The workshop is based on the Housing Ombudsman’s Spotlight on Attitudes; Rights and Respect report p...

Training Course

Construction

Centre for Learning: Complaint Handling Code eLear...

Housing Ombudsman Service

This eLearning provides an overview of the statutory Complaint Handling Code which came into effect...

Online Course

Construction

Spotlight on Attitudes; Rights and Respect eLearni...

Housing Ombudsman Service

This eLearning shares the results and recommendations of the Housing Ombudsman’s Spotlight on: Attit...

Online Course

Construction

Centre for Learning: Spotlight on Attitudes; Right...

Housing Ombudsman Service

This eLearning shares the results and recommendations of the Housing Ombudsman’s Spotlight on Noise...

Online Course

Construction

Centre for Learning: Spotlight on Noise virtual wo...

Housing Ombudsman Service

The workshop is based on the Housing Ombudsman’s Spotlight on Noise (released October 2022) and the...

Training Course

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Housing Ombudsman Service

Housing Ombudsman Service 10 South Colonnade, Canary Wharf London E14 4PU United Kingdom
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