Spotlight on Attitudes; Rights and Respect eLearning
Online Course
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Housing Ombudsman Service
About the CPD course
This eLearning shares the results and recommendations of the Housing Ombudsman’s Spotlight on: Attitudes; respect; and rights – relationship of equals (housing-ombudsman.org.uk) published in January 2024. The course will enable participants to: Highlight the main areas that issues around communication and relationships can be broken down into; Select the three groups we have made recommendations for; Identify why we recommend that Government and policy makers establish a new Royal Commission on housing as a worthy successor to the last.
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.
Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
